Analysis of digital media in the Middle East and North Africa Region

                                                                   
    Fig 1: logos of various social media. Source: http://www.middleeastsocialmedia.com/

Introduction

The competitive dynamics of the media industry is being transformed throughout the world. All across the world, the popularity of traditional media channels such as print media, TV broadcast and Radio broadcast are depleting and is being replaced by the digital media. Not only is the digital medium encroaching upon the space of the traditional media; but also changing the dynamics of revenue model- so far enjoyed by the traditional media. Even in the digital media itself, lot of changes are happening. The traditional boundaries, between media companies, telecom operators, handset manufactures and internet service provider is getting blurred. Everyone is trying to encroach upon each other’s space.

The digital media in the Middle East and North Africa (MENA) is still in its nascent stage, as compared to other developed parts of the world such as Western Europe and North Africa; but given the fact that huge investments are made in ICT infrastructure, internet and mobile penetration are increasing at a rampant speed and a new wave of political change is happening all across the region, digital media seems to have a huge potential to grow in the region. The following research article will do an analysis of Digital media, its present state and its future prospect; in the MENA region. It will take help from reports from sources such as: Booz and Company, PWC, Arab Media Outlook, Spot On PR, Neilson etc.  

Advantages of digital media:

Digital media offer some unique advantages, which traditional media such as TV & Radio broadcast and print media cannot offer.  Some of the unique advantages are:-

·         Economical: digital media is very economical. Having a brick and mortar shop will cost a lot; in contrast to this having a web presence is much cheaper. It does not cost much to develop and market a website.

·         Curtails geographical barriers: a very remarkable feature of digital media is that, it could be accessed from any part of the globe. Geographical barriers often create challenge for traditional media sources such as newspaper and magazines in disseminating information, but digital media, which has a virtual presence, could be accessed from any part of the world.   

      

Convenience: Digital media is always convenient to use. With the help of a laptop,i-pad or other hand held device plethora of content could be consumed. 

·         Content can be consumed as well as produced at the same time: with the help of web 2.0 platforms, content can be viewed/consumed as well as produced at the same time. Web 2.0 provides two way communication platforms. Not only does it communicate directly to the end users, but also allow the consumers to share their opinion, feedbacks etc.

·         Consumer Insights: with the help of web based analytics, digital media can give a lot of detailed insights, pertaining to consumer behavior and demographics- consumption pattern, duration, geography etc. One remarkable feature is that, all such valuable data could be obtained at a negligible cost.

 ·         Target Marketing: digital media helps in capturing the target audience.

Disadvantages of Digital Media:

Along with advantages, digital media also has some disadvantages such as 

          

·         Revenue from advertisements is not easy in the digital media. It’s easy to have a web presence/ digital presence, but it is as difficult to generate revenue out of it.Monetization of digital media is a challenge, through out the globe.  

·         Generating revenue always takes a large amount of time. Revenue can follow only, after creating a sizeable customer base. For instance, even Facebook took five years to break even. The revenue from marketing could be generated only after securing huge customer base.  

·         Not everyone is very comfortable with digital media, especially when it comes to money transaction. A large number of individuals are wary of transferring money over the internet. More over the web medium has also been the source of lot of frauds.

·          Consumers expect a lot of free content on the web. When it comes to paying for the content, many individuals are not very willing to pay. They just want stuffs for free.    

DIGITAL MEDIA: global trends

Globally more than 50% of the internet consumption comprises of 5 nations: USA, China, India, Brazil and Russia. As described earlier a lot of creative rearrangements are happening in the media sector, all across the globe. Some of the major global trends in the digital media are as follows (Morgan Stanley, 2009)

·         E-commerce: major products which are purchased online globally are- computer products, electronic items, event tickets, hotel bookings, tour packages, books, music/video etc, toys etc.

·         Consumptions of internet on mobile are catching up fast with consumption on desktop. According to Morgan Stanley report, by 2013-14 more users will be consuming internet via mobile devices, rather than desktop computer.

·         Social Media: social media users are surpassing the regular email users. People refer spending more time on social media rather than on regular emails.

·         Adoption of newer and better telecom services such as 3G will further consolidate the stronghold of mobile medium.

·             

Digital media in Middle East

In contrast to other parts developed world, digital media in MENA region is still not very matured but is surely one of the sectors, which is poised for a high growth in the coming time. As a region, MENA has its own advantages and its own challenges. Presently there are 65 million internet users in the MENA region, which is expected to increase to 80 million by 2012. (AMIR, 2011) Other than global heavyweights such as Google, Yahoo, Facebook and regional players such as Kooora, Maktoob etc; the region is also witnessing the arrival of online marketing firms such as Al click, Eastline Marketing etc.         

   

Advantages of Middle East

The Socio Economic structure of the entire Middle East has lot of inherent advantages, which can boost the growth of online media companies in the region. Some of them are (Booz & Company, 2009):

·         A uniform, homogeneous market: the Middle East might have many small nations, across the region but, all share the common Arab heritage and enjoy high degree of commonality across various socio-cultural dimensions. Hence the Middle East could be considered as a homogeneous mixture of around 300 million individuals. The idea of uniformity becomes more apt in case of digital media because; unlike regular media such as print and broadcast which are restricted to national boundaries due to regulatory barriers; online media can have a pan Arab presence.

     

·         High mobile penetration: these days a large amount of digital contents are being viewed with the help of mobile devices. MENA region enjoys a high degree of mobile penetration with states like UAE and Saudi Arabia enjoying a mobile penetration of 200 and 125 percentages.

·         High literacy rate: Many of the MENA states are taking education, high up on their agendas. Some of the MENA states enjoy a high degree of literacy. For instance: collectively the six gulf state enjoys a literacy rate of more than 75 percentages.

·         Several MENA nations are extremely rich: many of the oil rich MENA nations, especially Gulf States are extremely rich and enjoy high per capita GDP. For instance: Qatar, where per capita GDP is around US $ 78,000.  By 2015, Gulf States and Egypt are expected to have 13 million households in middle to high income brackets.

·         Investments in the ICT infra structure: rather than depending on oil MENA nations are realizing the urgency of economic diversification. One thing which is high up on their agenda is ICT infrastructure. All across the MENA huge investments are being made to develop state of the art ICT infra structure.

·         Demographics: the younger generation is more inclined towards the digital media. Somewhere around, 55 percentages of Arab population, is less than 25 years of age, which shows that there is a huge potential for the digital media to flourish in the Arab world.

  Challenges for digital media in Middle East & north africa

Along with advantages, MENA also has lot of challenges, providing hindrances to the growth of digital media in the sector.

·         Low broad band connectivity: it is expected that broadband connectivity will increase in the coming years; but the present penetration of 12 percentages is much lower than other developed parts of the globe. 

   Fig2: broad band penetration in different geographies. Source: Arab Media Outlook 2009-13

·         Dissimilarity in ICT infrastructure across the region: even though the region shares socio cultural heritages, there is a high degree of economic asymmetry across the whole region. There are cash rich small Gulf States; North African bigger states like Egypt and Morocco which are comparatively more integrated with the world economy; developing states like Jordan and Syria with almost no oil and reserve and states like Libya and Algeria with high oil deposits but high population as well. This asymmetry is also reflected in a wide range of economic parameters such as mobile penetration, internet penetration, broad band connectivity, kind of network technology being used etc. For instance, in emerging markets like Syria and Sudan broadband penetration is less than 1 percentage; in Morocco and Jordan it is 12 and 15 percentages respectively where as in rich Gulf States like UAE and Qatar it is 69 and 84 percentages respectively. This inherent heterogeneous nature of the ICT infrastructure across the region makes it difficult for organizations to adopt a single digital marketing strategy. (Arab media outlook 2009-13, 2009)

·         Gap between presence and revenue: any business model does not make any sense, until unless it cannot generate constant stream of revenue. In the MENA companies are finding it tough to en cash their digital presence. For instance: 85 percentages of Arab newspapers have digital presence as well, but digital media constitutes just 2 percentages of their advertising revenue.                       

Fig 3: shows the breakup of digital media revenue (in US $ million) in the MENA region, for 2009.  (Source: Booz & Company)  

Fig 4: percentage wise break up of online advertisements in MENA region. Source: Booz & Company, 2009.

 Fig 5: percentage wise break up of mobile advertisements in MENA region. Source: Booz & Company, 2009.

·         Online shopping activity is abysmally low: according to a research conducted by Neilson (comprising of 1,246 individuals from four countries- UAE, Egypt, Lebanon and Saudi Arabia) less than 1 percentage of individuals prefers engaging themselves in online shopping. (Arab Media Outlook 2009-13 , 2009)

·         Monetization of the online content, which is somehow a challenge all across the globe, is quiet challenging in the MENA region. The prevalence of a cash based culture and low penetration of credit & debit card penetration makes it more difficult. (Arab Media Outlook 2009-13 , 2009)  

       Internet consumption behavior of MENA users

In order to analyze the prospect of digital media in MENA region, it will be helpful to have a brief overview of internet consumption behavior of people from the region. In order to understand this better, the blog will be taking the help of a research conducted by, Effective Research in conjunction with Spot on PR, in July 2010. The research has been conducted over a base of 2587 individuals, out of which 69 percentages comprised of Egyptians and 20 percentages comprised of individuals from GCC. 

Fig6: shows the common activities on internet in the MENA region. Source: Neilson, the survey comprised of 1,810 individuals from 4 countries- Egypt, Saudi Arabia, UAE, and Lebanon. 

Education level of individuals surveyed:

 Fig7: shows the education level of respondents surveyed, in terms of percentages. Source: Effective Research and Spot on PR.

Place of internet access

Fig8: shows the place of access of internet, for the respondents, in terms of percentages. (Source: Effective Research and Spot on PR, 2010)   

Respondent’s, Usage of Social Media Platform:

Fig9: shows respondent's usage of various social media platforms.(Source: Effective Research and Spot on PR, 2010)  

Respondent’s daily consumption of other  media channels.

Fig10: shows percentage of correspondents consuming various media channels on a daily basis (in case of magazine, weekly figures have been taken). Source: Effective Research and Spot on PR.

Disposition towards Internet Marketers:

Fig11: respondent's disposition towards internet  marketers. Source: Effective Research and Spot on PR. 

Important Conclusions:

Important conclusions, drawn from the report are as follows:

·         Majority (more than two third) of internet users from the region seems to be, graduate or above.

·         Internet is primarily used from home.

·         Facebook seems to be very popular across the region. The tremendous popularity of Facebook is followed by other local brands such as Kooora, Maktoob etc.

·         Internet users from the MENA region simultaneously use a wide range of other media channels as well, such as newspaper, magazine, radio, TV, mobile applications etc 

   Challenges for Digital Media:

·         Less ad spending on digital media: so far digital media contribute a miniscule share of just 2 percentage of overall ad spending in the MENA region. In 2008, the digital advertisement investments per capita in the MENA region was just US $ 2 compared to the global average of US $ 27. (Booz & Company, 2009) 

Fig 12: shows per capita digital ad spend across various countries in 2008. Source: Booz & Company, 2009.   

·         Internet penetration is comparatively low: internet penetration is increasing in the Middle East region at a very fast pace and the present penetration of 28.8 percentages is higher than the global average of 26.6 percentages. Although when compared with other developed parts of the globe; it appears to be very low.

Fig 13: shows internet penetration in various geographical regions (Source: Internet World stats, 2010)

Social media angle

The understanding of digital media in the MENA region will be incomplete without understanding the “Social Media” angle. Social Media is one of the fastest growing segments of media in the MENA. Not only does it make sense for business in present as well as in future; but also plays a pivotal role in socio-political sphere of the region. The best exemplar could be the latest Arab revolution, which started from Egypt & Tunisia and spread across the entire region. Social Media sites such as Facebook and Twitter played a major role in the revolution, eventually forcing the incumbent governments to step down. In a wide range of activities such as; creation of popular pages such as “We are all Khalid Said”, meant for addressing the political concerns of the common people; communicating across the user network to stage a mass protest on 25^th January to post revolution analysis and public opinion building on key issues; everywhere social media has been the key player.

Facebook

Facebook or FB is the most popular, social media in the MENA region, very much in line with the general popularity, which it enjoys across the globe. The region has somewhere around 15 million FB users, with GCC countries accounting for some 5 million users (Spot On, 2010) Other than English, other popular versions of FB are French and Arabic.

Fig14: shows the percentage wise break up of FB users in the MENA region. Source: Spot On

The Arabic interface has been added in March, 2009. It helped FB capturing a whole new range of user segment. With a year of its inception, it added 3.5 million users to the existing base. The French version of FB has a total of 3.7 million users and is more popular in francophone countries such as- Algeria, Morocco and Tunisia etc. The top five user communities of FB in the region are- Egypt, Saudi Arabia, Morocco, Tunisia and UAE. These five countries, comprise of 70 percentages of FB’s market in MENA region.

Fig 15: percentage wise break up of FB using population of various MENA nations. Source: Spot On

Conclusion

As discussed earlier, the online media/digital media segment in Middle East is in its nascent stage but the future seems to be bright. The following factors will drive/influence growth of digital media in the future:

·         Young Demographics will influence growth: one of the biggest advantages that MENA is having is its young demographic. More than 55 percentage of population is aged less than 25. This young generation will be heavily influencing the growth of digital media in the region.

·         Broad band penetration: broad band penetration, especially in comparatively bigger states like Egypt and Saudi Arabia will drive growth of digital media in the region.

·         Europe could be a role model: though digital media has enough presence in both social as well as economical spheres of the region, the advertisement revenues are still not very high. In this regard Europe of 2000s could be perfect role model, when the advertisements revenue where low there as well. But with the growth of more and broadband and mobile penetration, it got emancipated. With increasing broadband penetration and adoption of better mobile technologies; MENA can undergo the same growth trajectories.

·          Arabic and local Content: in order to digital media (as well as other media sources to an extent) to succeed, one area that needs to be addressed is developing local content. According to survey conducted by Neilson, 62 percentages of respondents prefer browsing the web in Arabic rather than English; but the region has dearth of Arabic/local digital content. (Unlike newspaper, where 90 percentages of content are local in nature). In spite of the fact that international brands like Yahoo and Facebook enjoy a high degree of popularity in the region due to their brand value and 1^st mover’s advantage; the fact cannot be discounted that there is a penchant for local content both on and off the web. Hence in order to succeed in the coming future, it is essential to emphasis on the development of more and more local content. This requires funding, govt. support as well as developing local talent. (Arab Media Outlook 2009-13, 2009)

·         Creating right cultural environment for web entrepreneurs to succeed: in order to develop the online media sector in Middle East, a possible step could be developing something similar to Silicon Valley. This will help nurturing young talents to develop web based start ups. In the MENA region one possible role model could be Jordan, which is taking similar initiatives. Jordan is transforming itself into a knowledge economy by- generating 6000 ICT graduates every year, attracting venture capital for web based start ups and taking a comparatively tolerant stand on media sector including the blogosphere. (Arab Media Outlook 2009-13, 2009)

·         Nurturing Talent: one of the most essential pillars for developing the digital media in the region could be having the right talent base. Though many of the Arab/ Gulf countries are taking initiatives, but there is further room for improvement. The students from the region need to be trained on a wide range of subjects such as- digital media, gaming, animation etc.           

·         

Reference

1>    Morgan Stanley, 2009, Internet trends report

2>    Arab Media Outlook 2009-13, 2009, simulating local content in Arab Media Industry, p-169

3>    Arab Media Outlook 2009-13, 2009, simulating local content in Arab Media Industry, p-172

4>    AMIR, March 2011, P-3

5>    Booz & Company, 2009, Winning in MENA new media scene

6>    Booz and Company, 2009, Winning in MENA new media scene,  p-17

7>    Arab Media Outlook 2009-13, digital media, p-68

8>    Spot On, 2010, Middle East and North Africa Facebook demographics. 
9>  Arab Media Outlook 2009-13, digital media, p-169 

1>    Arab Media Outlook 2009-13, digital media, p-181 

Brief introduction to Destination Marketing

fig 1: tourism campaign of the  Israeli government (source: nigelparry.com)                                          

In the past few months the author has written extensively on “Business tourism”. Today he will attempt to write on another important part of tourism sector namely “Destination Marketing”, considered as the essence of any form of tourism industry. Destination Marketing is all about enhancing the image of a tourist destination which will result into increase in number of visitors and revenue. In today’s world tourism is one of the biggest industries all across the globe, both in terms of employment generation as well as output. Hence almost all the 250 nations across the globe are fighting strong with each other for getting the higher share of the pie. Hence in order to be successful it is essential that the destination must be having a strong as well unique positioning. Destination marketing is an integrated and long term approach dealing with the marketing and brand building of an individual tourist destination. There are various kinds of tourism such as, leisure, sports, life style, cultural, business etc and a wide range of products offered under any kind, but in order to make them successful it is very essential that the destination itself should be holding a strong brand perception among the various tourist communities. The brand image of the destination is the focal point of the “tourism industry”. In the recent time places like, Shanghai, Dubai, Barcelona, Auckland etc are considered as Destination Marketing success stories. (Julie Vardhan, 2008)

There are five main reference points in destination marketing (Julie Vardhan, 2008)

• Tourists: - tourists are the fundamental element of any destination marketing plan. The tourist factor basically includes the desires of tourists such as fun, excitement, comfort, safety, self actualization etc and needs such as safety , comfort etc.

• Tourist destination: - includes all the, excitements, events, avenues and places a tourist destination offers. Consists of both unique as well as complementary services offered by a destination.

• Tourism service providers- There is a wide range of organizations working across the industry that provide various products and services to the tourists. These include hotels, resorts, airline companies, logistic companies, public and private transport, tour planners etc.

• Citizen: - Ultimately one very important stakeholder of the overall tourist industry is the citizens. Citizens are the ultimate beneficiary of the economic gains made; similarly they are also the ones which are mostly affected by the side effects of tourism such as ecological imbalance. More over they provide the social factor such as warmth and friendliness  needed for the success of the industry. Tourism programs cannot be made successful until unless the citizens do not work as self appointed champions of the cause.

• Public private interest coordinator- There is various kinds of public and private stakeholders involved in the tourism industry. For the success of the overall industry it’s essential that there should be proper coordination between all the stakeholders and at the same time their individual interests should be taken care of. Public private interest coordinators take care of this.

Positioning of a tourist destination

Positioning plays a very important role in Destination Marketing. It attempts to provide a unique image for a tourist destination and helps it differentiate from the rest. Often done after customer segmentation and targeting it is based on a unique brand communication strategy. For exp Dubai is positioned as a destination with grandiose and splendor where as Spain as destination full of fun and excitement. A destination positioning strategy has both tangibles as well intangibles. The wide range of products which a place offers such as, hotels, beaches, mountains, safaris, spas etc are tangibles and are needed to sell a destination, but based on them a destination cannot be marketed. Marketing can be done with the help of the uniqueness of experience which these places can offer, the fun and excitement which is associated with them. These are basically intangibles. (Harsha E. Chacko)

Development of an effective Destination Marketing plan: -

A successful destination marketing plan consists of following four steps: situational analysis, development of strategies, implementation of strategies and finally evaluation of strategies. (Vicki L Olton)

• Situational analysis: - is the  understanding of the overall situation of the destination with the help of various strategic frameworks. This step basically includes a wide range of research activities consisting of product, position and prospect analysis. Product analysis includes studying all the offerings which a destination has to offer and what all strengths and weakness are associated with them? It includes analyzing of the overall environment in a destination including, infrastructure, socio-political factors and places to visit. This is followed by positional analysis which includes analyzing the present position of the destination with respect to the competition as well as the way it’s being perceived by the various tourist communities. The next stage is the prospect analysis which includes studying the behavior of various customer segments and based on the situation, selecting the primary target segment. Finally based on the given three analyses, SWOT (strength, weakness, opportunities and threats) analysis for the destination is done. To have a better overall analysis of the tourist destination, other strategic frame works such as PESTEL (political, economical, social, technological, environmental and legal) can be used.

• Strategy development: - once the target customer is decided, based on its profile a new positioning strategy can be worked out or some modifications can be made in the existing one. This is followed by developing strategies for, right products to satisfy the needs of the target market, right distribution channel such as travel agents, tour operators, web portals, meeting planners etc, and the desired positioning and communication strategy

• Implementation of the strategy: Once the strategies have been developed it has to be implemented with efficiency and within the time bounds.

• Evaluation: after implementation the final stage is the proper evaluation of the plan, and based on the evaluation making changes, if required.

References:-

1> Julie V, 2008, Conference on tourism in India: challenge ahead,p-247, available at < http://dspace.iimk.ac.in/bitstream/2259/563/1/247-251+Julie+Vardhan.pdf >

2> Julie V, 2008, Conference on tourism in India: challenge ahead, p-249, available at < http://dspace.iimk.ac.in/bitstream/2259/563/1/247-251+Julie+Vardhan.pdf >

3> Harsha E, positioning a tourism destination to gain competitive edge, hotel-online.com, available at <  http://www.hotel-online.com/Trends/AsiaPacificJournal/PositionDestination.html >

4> Vicki L, How to develop an effective destination marketing plan, Kopphra.com, available at < http://www.kropphra.com/article/how-to-develop-an-effective-destination-marketing-plan >

Website Measurment Standards

                                                                  
Web based marketing is becoming very popular these days .It provides a lot of interesting revenue generation model. It is also very significant for startup companies where due to resource crunch application of offline media and traditional marketing channels are not easy, web based marketing solutions provide easy, economical & creative media & marketing solutions. But before choosing a website for marketing a product it is very essential that the size and the type of traffic for the website should be found out . There are various kinds of traffic measurement standards that are followed to measure the effectiveness of a website, though all these standards look similar but they do differ subtly . Another point that has to be noted over here is that the choice of measurement standards also depend on the objective of the marketer .Here the author will like to high light a few important terms regarding website measurement standards.

1> Hits :- is the most common and most misleading standard of measurement. Every website/blog has some html code embedded in it . Whenever a website is visited the no. of hits are equal to no. of html code embedded plus one more ( this extra is for the website as a whole ).Thus by making a blog/website complex with added photos, videos and gadgets the no. of hits can be increased .

2> Visits :- Whenever a blog is visited once by a user there happens to be one visit.

3> Page visits :- The no. of times a website is refreshed plus the no. of individual pages in the website that had been visited (& refreshed) in an website .

4> Unique Visits :- Visits are never a very effective tool for measurement, since it can happen that a small set of users might be visiting a website throughout the day, that means though the total visits will be high but the no. of unique visitors will be very low. For a marketer it is very essential that his advertisements must be viewed by a large no. of unique individuals .So unique visits come into picture. It gives the total sum of unique visitors visiting a website.

5> Bounce rate :- If a website is a visited by an user but left within 30 seconds then this is considered as a bounce .A high bounce rate is undesirable .

6> Average time spent:- gives the average time spent by an user during a single visit to a website/blog .Though much more pragmatic than the above said standards ,should be used with a bit of caution especially when dealing with social networking sites . For a social networking sites like Face Book & Orkut these are always high because once logged in users have tendencies to be logged in for a large time but this surely does not mean that users remain active .Users are active for small time periods and remain idle for the rest of the time .An idle user though logged in is not in the interest of the marketer.

7> No. of clicks per ad:- These days this is the most commercially accepted standard . It gives the measurement of no. of individual click an add gets while posted in a website .This is quite an accurate measurement since it directly gives the measurement of popularity of the ad itself rather than platform.

8> Geographical Profiling of visitors: - Many a times it is in the interest of the marketer to know that visitors from which geographical location predominates in a website. There are various tools available these days through which the geographical profiling of the visitors can be done.

These are the fundamental standards of website measurement, other than these there are various other standards. This is an emerging domain and every day newer standards and tools of measurement are coming into picture.But the author feels that going through the above standards will definitely give a fair idea regarding how blogs and websites are measured .